This accessibility statement applies to www.norfolkwarmhomes.org.uk.
This website is run by Broadland District Council as Norfolk Warm Homes. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email: council@southnorfolkandbroadland.gov.uk
freephone: 0800 3896109
We’ll consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: council@southnorfolkandbroadland.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Information about contacting Broadland District Council can be found on this page: Find out how to contact us.
Our offices have audio induction loops in their council chambers as well as portable units for other areas.
Technical information about this website’s accessibility
Norfolk Warm Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Disproportionate burden
Coding Issues
There are a elements without text or an img with an alt attribute. This fails WCAG 2.1 Section 508 (2017) A F89. This is part of the Squarespace structure the website is built with and is unchangeable.
A button element is empty and has no accessible name on ten pages. This fails WCAG 2.1 Section 508 (2017) A.4.1.2. This is part of the Squarespace structure the website is built with and is unchangeable.
= in an unquoted attribute value on 11 pages. This fails WCAG 2.1 Section 508 (2017) A 4.1.1 This is only in the code used for Google Tag Manager and has no effect on the way the site works.
Visibility
Text and background colours should have a contrast ratio of 4.5. On the buttons on the homepage and the about page this is 2.49. This fails WCAG 2.1 Section 508 (2017) AA.1.4.3.
The CSS outline or border style on an element on several pages makes it difficult or impossible to see the dotted link focus outline. This fails WCAG 2.1 Section 508 (2017) AA F78 This is part of the Squarespace structure the website is built with and is unchangeable.
The banner images use the file name as the alt text. This fails WCAG 2.1 Section 508 (2017) A F30. Squarespace does not have the facility for creating alt text on banner images and uses the filename by default. To mitigate the impact we have used filenames which are as descriptive as alt text.
Preparation of this accessibility statement
This statement was prepared on 16th May 2022. It was last reviewed on 16th May 2022.
This website was last tested on 16th May 2022. The test was carried out by Spring on behalf of Norfolk Warm Homes.
As this site is relatively small we chose to test all pages, rather than just a sample.